What exactly does ReShoe do to my shoes?

We disinfect the materials, deep-clean the uppers, outsoles, and laces; remove surface stains and odors; properly dry them to keep & restore their form; and give the shoes a fresh visual tune-up. We’ll also take care of minor repairs like gluing down soles, snipping loose threads, and sanding rough spots.

Think “spa day,” not “surgery.”

How long does the process take?

Turnaround is 5–7 business days in our shop, plus shipping time each way. You’ll get tracking numbers for both inbound and return legs.

What does it cost?

A single refurbishment is $59.

Orders that include 2 or more pairs always enjoy a 10% multi-pair discount across your full order!

Multi-pair orders can be shipped to us in the same box.

Who pays for shipping?

Shipping both ways is covered by ReShoe :)

What types of shoes do you clean?

We clean all types of running shoes. Road shoes, trail shoes, gravel shoes, whatever! Just knock off the excess grit before shipping so that it doesn’t tear through the shipping box. We’ll take care of the rest.

What about my Jordans, Dress Shoes, etc.

At this time, our focus is running shoes. Stay tuned for further expansion in the future!

Can you make my shoes “like new”?

We can make them look and smell a lot better, but we can’t reverse midsole compression or worn-down tread. If the shoes are structurally spent, it’s time to replace them.

What if my shoes are too far gone?

If we inspect and decide they’re unsafe or beyond help, we’ll email you, ship them back free of charge, and refund the service fee.

Is the cleaning process safe for technical fabrics?

Yes. We use gentle, sport-grade cleansers and air-drying—no harsh chemicals or high heat that could damage knit uppers or bonded seams.

Do you sanitize the shoes?

Every pair is disinfected and deodorized upon arrival. Additionally, all tools in the shop are sanitized between every cleaning.

How do I track my order?

We will email you when your shoes (a) arrive at our shop and (b) head back to you.

Or email us at hello@reshoe.me and we will get back to you as soon as we can.